Privacy Policy

Red Trux ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.redtruxwa.com, use our services, or interact with us.

1. Information We Collect

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Session preferences, dates, package selections, special requests
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Communication Records: Messages, emails, consultation notes, feedback, and support requests
• Session Content: Audio recordings, video recordings, photos, stories, and other content created during sessions
• Family Information: Names and details of family members participating in sessions (as provided by you)

Information Automatically Collected

• Website Usage: IP address, browser type, device information, pages visited, time spent on site
• Cookies and Tracking: Website preferences, login status, analytics data
• Location Data: General geographic location based on IP address

2. How We Use Your Information

Service Delivery

• Schedule and conduct recording sessions
• Create, edit, and deliver your family storytelling products
• Process payments and manage billing
• Provide customer support and technical assistance
• Send session reminders and delivery notifications

Marketing (With Your Consent)

• Send newsletters and promotional emails
• Share updates about seasonal offerings and special events
• Invite participation in testimonials or case studies

3. How We Share Your Information

We May Share Information With:

• Payment Processors: To process transactions securely
• Cloud Storage: To store and backup your session files
• Shipping Companies: To deliver physical products
• Legal Requirements: When required by law, court order, or government request

4. Data Security and Storage

• Encryption: Sensitive data encrypted in transit and at rest
• Access Controls: Limited access to personal information on need-to-know basis
• Secure Storage: Professional-grade cloud storage with backup systems
• Session Files: Stored for duration specified in your package (1-5 years)

5. Your Privacy Rights

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Email Opt-Out: Unsubscribe from marketing emails at any time

Contact us at [email protected] or 122 Ave A, Ste 6S, Snohomish, WA 98290 to exercise any of these rights. We will respond within 30 days.

6. Cookies and Tracking

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to show relevant ads and measure campaign effectiveness

7. Children's Privacy

We provide family storytelling services that may include children. We only collect children's information with explicit parental consent. Our website is not directed to children under 13.

8. Contact Information

Last Updated: September 19, 2025 | Version: 1.0