Terms of Service

Please read these Terms of Service carefully before booking our services. By completing your booking, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Services Overview

Red Trux provides professional family storytelling and recording services, including:

• Family Storytelling Sessions: Audio and video recording, professional editing, and keepsake delivery
• Seasonal Experiences: Immersive themed family recording sessions featuring special environments and premium keepsake packages
• Podcast Production: Professional podcast recording and ongoing production services
• Custom Projects: Videography, branding, and other creative services as agreed upon

2. Booking and Payment

• Advance Booking: Online booking through our website scheduling system is encouraged for all services
• Payment Required: Full payment is due before session begins
• Confirmation: Advance bookings receive email confirmation within 24 hours
• Package Changes: Upgrades available until 48 hours before scheduled session; downgrades not permitted after booking confirmation

3. Cancellation and Rescheduling

• No-Shows: Advance bookings forfeit full session fee
• Rescheduling: One free reschedule with appropriate notice; additional reschedules subject to $50 fee
• Weather/Emergency: We will work with you to reschedule due to severe weather or emergencies

4. Client Responsibilities

• Arrive on time for scheduled sessions
• Bring any personal materials, songs, or stories you wish to include
• Ensure all participants are comfortable with recording
• Provide accurate contact information for delivery coordination
• Follow studio safety guidelines and respect equipment
• Supervise minors at all times during sessions

5. Limitation of Liability

Maximum Liability: Red Trux's total liability for any claim shall not exceed the amount you paid for services.

Excluded Damages: Red Trux is not liable for indirect, incidental, special, consequential, or punitive damages.

6. Professional Service Disclaimers

Red Trux provides creative and technical services only. We explicitly DO NOT provide:

• Therapeutic or counseling services
• Legal advice or estate planning services
• Medical or mental health services
• Financial planning advice

7. Intellectual Property

• Your Content: You retain all rights to your personal stories, songs, and family content
• Our Production: Red Trux retains rights to production methods, editing techniques, and processes
• Marketing Usage: We may use anonymous testimonials for marketing unless you opt out
• Copyright Compliance: You are responsible for ensuring rights to any copyrighted material you wish to record

8. Product Usage Rights

Personal Use Rights

• Unlimited personal use by immediate family members
• May share with extended family and on personal social media
• May create reasonable copies for family members and backup

Commercial Use Restrictions

• Products may not be sold or distributed commercially without written permission
• May not be used in commercial venues or broadcasts without permission

9. Delivery and Quality

• Professional Quality: We provide professionally-edited content meeting quality standards
• Delivery Methods: Digital delivery via secure download link; physical items shipped to provided address
• Revisions: Minor editing adjustments included as specified in your package
• Storage: Backup files maintained for duration specified in your package

10. Warranty

• Quality Issues: Files that are corrupted or below stated quality will be corrected at no charge
• Physical Defects: Damaged or non-functional items will be replaced
• Warranty Period: Quality issues covered for 90 days from delivery date

11. Privacy

• Session Confidentiality: All personal stories and family information kept strictly confidential
• Secure Storage: Client files stored on encrypted, secure systems
• No Third-Party Sharing: Content never shared without explicit written consent

12. Dispute Resolution

• Governing Law: These terms are governed by Washington State law
• Jurisdiction: Disputes resolved in Snohomish County, Washington courts
• Mediation First: Parties agree to attempt mediation before legal action

13. Contact

Last Updated: September 19, 2025